Privacy Notice

Welcome to Qmee Limited ("Qmee", "we", "our", "us"). We are committed to privacy compliance and to earning our users' ("you", "your") trust.

To earn that trust, we aim to be transparent and ensure you understand our privacy practices including the information we collect, why we collect it, how it is used and your choices regarding your personal information.

  1. Who does this Privacy Notice apply to?

    This Privacy Notice governs the collection, storage and use of personal information collected by usin providing our service.

    This Privacy Notice applies to this website www.qmee.com, our qmee browser application software (which is available for download via the website) and our qmee mobile application. It provides you with details about the personal information we collect from you, how we use your personal information, our lawful bases for processing your data and your rights to control personal information we hold about you. Please read this Privacy Notice carefully.

    This Privacy Notice was last updated in November 2021. Please check back regularly to keep informed of updates to this Privacy Notice.

  2. Who we are

    Qmee Ltd is a company registered in England and Wales (registration number 07455925), whose registered office address is 8th Floor South, Reading Bridge House, George Street, Reading, RG1 8LS, England. Qmee Ltd is regulated by the UK Information Commissioner’s Office (ICO) with registration number ZA169563.

    We are the controller of your personal data. We respect your right to privacy and will only process personal information you provide to us in accordance with the applicable privacy laws.

  3. How can you contact us

    If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please e-mail us at support@qmee.com. You may also contact the Qmee Data Protection Office at dpo@qmee.com.

  4. What information do we collect about you?

    Information you give us

    You choose to give us certain information when using our services. This includes:

    • Contact details, such as your name, surname and email address, country of residence, and a password.

    • Customer Support: If you contact our customer service team, we may collect the information you give us during the interaction.

    Information we receive from others

    • Other Partners: We may receive information about you, such as your contact details, from our partners who operate within the framework of surveys.

    Information collected when you use our service

    • Device information: We collect information from and about the device(s) you use to access our services, including

      • hardware and software information such as IP address, device ID and type, device -specific settings and characteristics, browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser;
      • information on your wireless and mobile network connection, like your service provider and signal strength.
    • Usage Information: We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you've been using, searches, referring webpage address).

    • Location (up to country level): We can identify the country you are located based on your IP address. Where we need to collect your precise location, we will request your consent.

    • To receive surveys: we will collect your year and month of birth, your gender, your postcode, your marital status, education, employment and income range.

    • Cash out details: including your PayPal ID, your PayPal address, your PayPal email, your cash out amount and date, your gift card cash out amount and date, your charity cash out amount and date.

    We may collect some demographic data which may be special category data which is more sensitive. We will ask you to explicitly consent before we store any such data. You may withdraw your consent at any time, and we will delete any special category data that we hold. You may control these settings on your profile page or request us to do so.

    If the personal information we hold about you is incorrect, please let us know.

    You may decide not to provide your personal information to us. However, in that case, please note that we may not be able to fully provide you with all our services.

  5. What cookies and similar technologies do we use?

    Please see our Cookie Notice for more information on why we use them and how you can better control their use, through your browser settings and other tools.

  6. Why do we process your personal data for and what are the legal bases we rely on?

    We may process your personal data for the purposes below and based on the following legal bases:

    PurposeLegal Basis for processing

    Service Relationship which includes providing our services, such as cash out, surveys, providing customer support and communicating with you about our services and products and about your engagement with us, such as changes in our terms.

    Necessary for the performance of our contract with you.

    In case you decide to disclose any Special Category Data, we will process this data based on your consent. You can withdraw your consent for future usage at any time contacting us.

    Communicating with you at your request to provide you with information of our services and products in order to take steps prior to entering into a service engagement.

    Necessary for taking steps prior to entering into a contract with you.

    Ensuring proper administration of our business which includes keeping appropriate records, resolving complaints and managing our business relationships and opportunities.

    Necessary for our legitimate interest pursued by us or our service providers acting on our behalf or by a third-party insofar as such interests do not pose a high risk to your rights and freedoms.

    Our legitimate interest is ensuring the continuity of our service.

    In case you decide to disclose any Special Category Data, we will process this data based on your consent. You can withdraw your consent for future usage at any time contacting us.

    Preventing, detecting and fighting fraud or other illegal or unauthorized activities which includes monitoring operations, user activity and networks for fraud prevention and crime detection purposes, including information from third parties who may monitor our website and systems and alert us about suspicious activities, auditing our systems and deploying security measures.

    Necessary for our legitimate interest pursued by us or our service providers acting on our behalf or by a third-party insofar as such interests do not pose a high risk to your rights and freedoms.

    Our legitimate interest is preserving the security of our service.

    Performing service enhancement activities, which includes conducting statistical analysis on online activity, usage, browser, device and other data.

    We may collect your consent for the use of analytics cookies and similar technologies to improve your user experience and our services. Please note you can withdraw your consent at any time contacting us.

    For non-cookie derived information, we may rely on our legitimate interests to improve your user experience and our services. These legitimate interests are pursued by us or our service providers acting on our behalf insofar as such interests do not pose a high risk to your rights and freedoms.

    Our legitimate interest is making services and features more relevant and improving user experience.

    Sending marketing communications about our services, products and our organisation.

    Where you signed up for our newsletter or other content, we will send you relevant information based on your consent.

    Where consent is not required, as you are an existing customer who purchased or negotiated to purchase a similar service or product in the past, we may send you marketing communications based on our legitimate interest pursued by us or our service providers acting on our behalf or by a third-party insofar as such interests do not pose a high risk to your rights and freedoms.

    Our legitimate interest is promoting our business and to provide you with offers of relevant services and products.

    We will include an unsubscribe link in all our email communications, which removes you from receiving further communications.

    To establish, exercise or defend legal claims in suspected or actual legal proceedings.

    Necessary for compliance with applicable laws and regulations.

    To exercise or perform any right or obligation which is conferred or imposed by law on us.

    Necessary for compliance with applicable laws and regulations.

    Where we are legally required, we may process your personal data in connection to specific legislation, statutory codes of practice and other legal or tax related obligations.

    Necessary for compliance with applicable laws and regulations.

  7. Who do we share your information with and why?

    We may share your personal data with:

    • With our service providers and partners

      We use third parties to help us operate and improve our services and facilitate the fulfilment of essential service functions. These third parties assist us with various tasks, including personal information hosting and maintenance, with security tools and others.

    • In corporate transactions

      We may transfer your personal information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

    • When required by law

      We may disclose your personal information if reasonably necessary with regulators, law enforcement agencies or where mandatory under a court order: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

    • To enforce legal rights

      We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

  8. Third party sites

    This website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect and we cannot be responsible for personal information that third parties may collect, store and use through their websites. Once you click on a link to a third party's website, including sponsored links provided in the Qmee window, that third party's collection, storage and use of your personal information is out of our control. You should always read the privacy policy of each website you visit carefully.

    Examples of Personal Data that can be collected by our Survey Partners

    From time to time, our survey partners may run specific surveys that will collect personal data as part of the study. Before entering this data your should ensure the site has asked for your consent to collect and use this data with a clear description of what will be collected and how it will be used. Personal data should be retained only for such period as is appropriate for its intended and lawful use.

    Our survey partners may ask to collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    • Full name, postal address, email and telephone number - Surveys may ask for contact details in order to mail a physical product for review and feedback in a follow up survey; to perform additional identity verification checks; or to directly contact you for follow ups related to the survey.
    • Videos of respondents - a video will be collected during a webcam study of the respondent performing an activity, answering questions or watching a video. Videos may be reviewed manually by the survey client, or using automated technology like facial coding to gauge reactions.
    • Cookie deployment - the survey partner may occasionally ask to drop a cookie on your internet browser so that you can be invited to specific surveys based on your activity online.

    Webcam surveys are clearly identifiable and can be opted out of receiving, or taking part in, at any point.

    Remember, you can choose to leave any survey that asks for personal data that you are not comfortable with providing.

    The lawful basis for processing your data in these scenarios will be consent.

  9. Payment processors

    Qmee utilizes Hyperwallet payment services to deliver payments to you. Such payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy.

  10. How do we send information outside of your country?

    We use cloud based services for processing and storing your personal data. We currently use cloud based services based in the USA requiring an international transfer. When we send your personal information outside of your country, we have in place adequate safeguards to do so. This includes EU standard contract clauses approved by the European Commission or other suitable safeguard to permit personal information transfers from the United Kingdom and the European Economic Area to other countries.

    You may request further information on the measures used for the international transfers.

  11. What are your privacy rights?

    In certain circumstances, you may exercise the rights available to you under the applicable data protection legislation as follows:

    • Right to access personal information held about you and to ask for copies of your personal information.
    • Right to request us to make any changes and rectify your personal information if you think it is inaccurate. You also have the right to ask for information to be completed if you think it is incomplete.
    • Right to ask for your personal information to be deleted.
    • Right to restriction of processing your personal information in certain circumstances.
    • Right to object to processing your personal information where the processing of your personal information is based on our legitimate interests. If we use your personal data for direct marketing, you can ask us to stop and we will comply with your request.
    • Right to object to and not be subject to a decision which is based solely on automated processing (including profiling) which may produce legal effects concerning you or could significantly affect you.
    • Right to data portability. You can ask us to transfer your personal information to you or to a third party you have chosen, your personal data in a structured, commonly used, machine- readable format. Please note that this right only applies in certain circumstances.
    • Right of withdrawal consent at any time with effect for the future. In each of our email communications, we provide you with a corresponding link to manage your preferences or unsubscribe. You can also contact us by email.
    • Right to lodge a complaint with a data protection supervisory. The supervisory authority in the UK is the Information Commissioner's Office (ICO) who may be contacted at https://ico.org.uk/make-a-complaint/, however, we would appreciate the opportunity to handle your concerns before you approach the ICO, so we ask that you contact us first in this instance.

    To exercise any of your rights set out above, please contact us at support@qmee.com.

    We respond to all requests we receive from users in accordance with applicable data protection laws. We may ask you to provide proof of identity before we can answer the above requests. In some cases, we may reject requests for certain reasons (for example, if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user).

    Notice to California Residents

    We do not sell, rent, or share personal information with third parties, nor do we sell, rent, or share personal information with third parties for their direct marketing purposes.

  12. How long do we retain your personal information?

    Your personal information will be stored in accordance with applicable laws and kept for as long as needed to carry out the purposes described in this Privacy Notice or as otherwise required by applicable law. If you would like to find out more about how long we store your data for, please get in touch using the contact details above.

  13. How do we protect your personal information?

    We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks.

    Whilst we can take every precaution to protect your personal information, it is important that you keep your passwords, account details and other user information secure and confidential.